Viewing sync status

Use the Provisioning page to see the sync status for a provisioning connection.

Steps

In the PingOne admin console, go to Integrations > Provisioning.
On the Rules tab, locate the appropriate rule entry and click it to open the details panel.

The rule must be enabled for the sync summary to be visible.

Result

The Sync summary section shows details about current sync operations, such as last successful sync and sync failures. If you notice synchronization failures for a provisioning connection, use the information in the following tables to identify any issues.

The information in the summary differs slightly based on the type of provisioning connection.

Outbound provisioning
Item	Description
Sync Summary	Shows details about current sync operations.
Audit Logs	To review audit logs, click Audit logs.
Resync	Click Resync to resync a particular rule. Resyncing occurs to all entities, users, and groups. Any entities out of sync will be in sync with the source.
Users	The current status of users, such as `Active`, `Inactive`, or `Failed`.
Last Sync	The date of the most recent sync from the target.
Impacted	The total number of users targeted by the rule.
Success	The total number of impacted users fully synced to the target.
Unsynced	The total number of impacted users for which an account doesn’t exist at the target and the user wasn’t synced.
Partial Synced	The total number of impacted users for which an account does exist at the target but might be out of sync.
Failed	The total number of impacted users not synced due to an error.
Groups	The current status of groups, such as `Active`, `Inactive`, or `Failed`.
Impacted	The total number of groups targeted by the rule.
Success	The number of groups fully synced to the target identity store.
Failed	The number of groups that weren’t synced to the target identity store or that contain group members that weren’t synced.

Inbound provisioning
Item	Description
Sync Summary	The current status of the rule, such as `Active`, `Inactive`, or `Failed`.
Last Sync	The date and time of the most recent sync operation.
Last Poll	The last time that the source connection was polled for any changes.
Last Write-back (Workday connections only)	The date and time of the most recent outbound (write-back) update.
Impacted Users	The number of users that match the provisioning filter but might not have been provisioned yet.
Synced Users	The number of users fully synced to the target user store. The user exists in the target datastore and has been updated based on the attribute mapping of the rule.
Unsynced Users	The number of users for which an account doesn’t exist in the target user store, but the user wasn’t synced.
Partial Synced Users	The number of users for which an account exists in the target user store, but the user attributes aren’t fully synced.
Sync Failures	The number of users that weren’t synced due to error.
Write-back Failures (Workday connections only)	The number of users that weren’t updated for outbound (write-back) updates.