PingOne

Self Service

The Self Service portal, also known as the PingOne Self-Service - MyAccount app, allows your end users to view and manage aspects of their accounts, such as changing their passwords or managing their authentication methods.

The PingOne Self-Service - MyAccount app is a system application, and some options require configuration of settings within the application. Learn more in System applications.

In the PingOne admin console, you can configure the following options:

  • Control what information appears and choose a sign-off method for end users in the Self Service portal, such as viewing agreements, managing their own sessions, and changing their password. Learn more in Configuring the Self Service portal end-user experience.

    For example, you might want to allow users to manage their own sessions, change their password, or view agreements to which they’ve consented. You can also define the sign-off method that PingOne uses when a user signs off from the MyAccount app.

    To define access control for the MyAccount app:

    1. Go to Applications > Applications.

    2. Click the PingOne Self-Service - MyAccount application.

    3. Manage group access on the Access tab.

  • Customize the look and feel of the Self Service portal. Learn more in Branding and Themes.

  • Set an authentication policy if you want to use a different policy that’s not the default for the environment. Learn more in Setting up end-user authentication for the Self Service portal.

  • (Workforce only) Enable PingID users to manage their PingID authentication methods with MyAccount. Learn more in Using MyAccount to manage PingID devices (Workforce only).

  • (Customer only) Require multi-factor authentication (MFA) to manage authentication methods. Require (PingOne MFA) users to authenticate with MFA before they can manage their authentication methods page with MyAccount. Learn more in Require users to perform MFA to manage MyAccount page (Customer only).

  • Fine-tune the PingOne API scopes to determine the resources the application can access.

    To manage scopes:

    1. Go to Applications > Applications.

    2. Click the PingOne Self-Service - MyAccount application.

    3. Manage scopes on the Resources tab.

    Learn more in Editing scopes for an application.

  • Disable the application if you don’t want end users to manage their own accounts. Learn more in System applications.