PingOne

Notification Policies

Create a notification policy to limit the number of SMS, voice, or email notifications that can be sent per day.

About this task

When creating an environment a notification policy is created by default. Workforce environments can only include a single notification policy. In a Customer environment, you can create multiple notification policies and change the default policy for the environment, if required.

The limits in a notification policy can be per environment or per user. You can define a limit for the total number of notifications or separate limits for used and unused notifications. Used notifications are those to which users responded. Unused notifications are those that users received but did not use for registration or authentication.

The daily notification counters are reset every night at midnight UTC.
If your email notifications are being sent via the Ping Identity email service, there is a fixed maximum of 1.5 million email notifications per day for each environment.

Steps

  1. Go to User Experience > Notification Policies.

  2. Click the policy you want to edit, and click the icon, or to add a new policy, click the icon.

    Screen capture of limit definitions in notification policies
    Screen capture of Email notification limits

  3. Enter a meaningful name for the policy (maximum 256 characters).

  4. Use the Daily Limit Type list to specify whether the limit is per environment or per user. Select Unlimited if you do not want to define a limit.

  5. Use the Daily Limit Calculation field to specify whether you want to limit the total number of notifications, or set separate limits for used and unused notifications.

  6. Enter the total number of notifications that can be sent per day, or enter separate limits for used and unused notifications (possible values 1 - 50).

    For a trial environment, the maximum number of notifications allowed per day is 100. For a licensed environment, there is no limit.

  7. For SMS and voice, you can use the Target Locations option to restrict the use of SMS and/or voice notifications to a subset of countries. After selecting Target Locations, use the Select Locations field to compose an "allow" or "deny" list.

  8. Click Save. The policy is added to the policy list.

    In the policy list, click a policy to see a summary of the policy details in the right pane or edit an existing policy.