PingOne Advanced Identity Cloud

Sandbox tenant environment

Advanced Identity Cloud add-on capability

Contact your Ping Identity representative if you want to add a sandbox environment to your PingOne Advanced Identity Cloud subscription. Learn more in Add-on capabilities.

A sandbox tenant environment is a standalone environment separate from your group of development, staging, and production tenant environments. It tracks the rapid release channel, which lets you test the newest features and fixes from Ping Identity before they reach your other environments. It’s mutable like your development environment, but because changes can’t be promoted, you have more freedom to test various use cases. You can run experiments without worrying about accidentally promoting your changes to your upper environments.

For example, you can create user journeys and test them before deciding which one you’d like to use in your development environment. You can safely do this in a sandbox environment because nothing in that environment is part of the promotion process. This means you don’t need to worry about cleaning up unused user journeys.

environments with sandbox

Sandbox usage guidelines

There are some important guidelines to note when using a sandbox environment. In particular, the environment should not be used for load testing, and it should not contain personally identifiable information (PII):

Feature Description

Production use

No

Static & dynamic configuration

Mutable via the UI and REST APIs

Configuration promotion

No

Max number of identity objects

10,000 identity objects

The 10,000 limit applies to the total sum of all identity object types combined, including applications, assignments, custom identity objects, groups, OAuth 2.0 clients, organizations, relationships, roles, SAML entities, policies, and users.

Log retention

1 day

Monitored via Statuspage.io

No

SLA

N/A (support provided at lowest priority level, see below)

Personally identifiable information (PII)

No

Load testing

No

Level of support

Business hours Monday–Friday (excluding public holidays in Australia, Singapore, France, United Kingdom, United States, and Canada)