PingOne Advanced Identity Cloud

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End of life for Autonomous Access

After much consideration and extensive evaluation of our product portfolio, Ping Identity is discontinuing support for the Advanced Identity Cloud Autonomous Access product, effective October 31, 2024.

To support our Autonomous Access customers, we’re offering migration assistance to PingOne Protect, an advanced threat detection solution that leverages machine learning to analyze authentication signals and detect abnormal online behavior. PingOne Protect is a well-established product, trusted by hundreds of customers worldwide.

The end of life for Autonomous Access indicates the following:

  • Sales support for Autonomous Access will end.

  • The product will no longer receive regular patches or fixes.

  • Development support for features and security updates will be discontinued.

  • Product documentation will be archived and available in PDF format on our legacy documentation site on November 4, 2024.

For any questions, please contact Ping Identity Support for assistance.

Ping Identity has automation in place to quickly add the Autonomous Access capability to the private tenants (dev, staging, and production) of new or existing PingOne Advanced Identity Cloud customers.

Your SLA determines the turnaround time for adding the service.

Once ForgeRock integrates the service into your tenants, administrators are automatically granted two Autonomous Access roles needed for operation:

  • Fraud analyst. The fraud analyst role lets users access the Risk dashboard, but they cannot run any training or configuration.

  • Data analyst. The data analyst role lets users access and run the risk administration menu options on Advanced Identity Cloud, but they cannot access the Risk dashboard.

Verify that the Autonomous Access links exist on the Advanced Identity Cloud UI:

auto access links
If you do not have the Autonomous Access roles, contact Ping Identity or refer to Autonomous Access roles to add them.