Symantec VIP Integration Kit

Troubleshooting

The following solutions address common situations you might encounter with the Symantec VIP integration kit:

Situation Recommendation

You receive an error in the server.log file that says Operation not allowed in current user status.

The user is disabled. Enable the user account in Symantec VIP and try again.

You receive an error in the server.log file that says No credentials available for reset, failing authentication.

The user doesn’t have any standard credentials available. Have the user install the Symantec VIP mobile app or use an SMS or voice credential instead.