ServiceNow Provisioner

Configuring provisioning

To allow PingFederate to manage users in ServiceNow, create a user to represent PingFederate in ServiceNow, and then create a service provider connection.

Steps

  1. In your ServiceNow instance, check that every user, even those not targeted for provisioning, has a Username attribute set.

    The connector uses this attribute for synchronization with the data store.

  2. If you want PingFederate to manage the departments or locations assigned to users in ServiceNow, merge any duplicate department or location objects with different capitalization, such as Accounting and accounting.

    For more information, see Known issues and limitations.

  3. Complete the steps in Adding the Ping Identity provisioning role in ServiceNow.

  4. Complete the steps in Creating a provisioning user in ServiceNow.

  5. Complete the steps in Creating a provisioning connection.