Multi-region high availability FAQ
This FAQ answers common questions about the multi-region high availability deployment option for PingOne Advanced Identity Cloud.
When will multi-region high availability be generally available?
Multi-region high availability will be generally available in H2 2026.
What are the RTO and RPO during the limited availability phase?
During the limited availability phase, RTO and RPO aren’t applicable as the feature is still being validated. Additionally, failover will be initiated manually during this phase by our SRE team. The team will monitor the environments and initiate failover when necessary if they detect a problem. Customers can also submit support tickets if they experience issues that they believe may require failover.
| Phase | RTO | RPO | Failover methods available |
|---|---|---|---|
Limited availability (H1 2026) |
N/A |
N/A |
|
General availability (H2 2026) |
Under 10 minutes |
Near zero |
|
What do I need to do or be aware of before enabling multi-region high availability in my existing environments?
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When the feature is first enabled (but not before), update the RCS configuration for your staging and production environments to allow RCS connections to fail over. You must configure 3 RCS endpoints for the primary region, 3 RCS endpoints for the secondary region, and all 6 RCS endpoints must contain a region identifier. Learn more in Configure a remote server.
RCS endpoints with a region identifier are only supported when multi-region high availability is enabled, so you can’t make this change in advance.
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When the feature is first enabled, the inbound IP addresses of your production and staging tenants will change. However, the hostnames won’t change. This is a permanent, upfront adjustment. Subsequent regional failovers won’t alter your IP addresses or hostnames.
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When the feature is first enabled, Identity Governance, Analytics, and Reporting functionality will be unavailable for several hours as a one-time activation process. This downtime only occurs during the initial setup. Subsequent regional failovers won’t cause any further disruptions to these services.