PingOne Privilege

Jira integration

The PingOne Privilege Jira integration automatically creates and updates Jira issues to track just-in-time (JIT) access requests. When a user submits a JIT request, a corresponding task is created in the configured Jira project. The task then updates automatically when the request is approved or denied.

Step 1: Configure Jira integration in PingOne Privilege

  1. In the PingOne Privilege admin console, go to Connections > Integrations.

  2. Click on the All Integrations tab.

  3. On the Jira tile, click Integrate.

  4. Enter a descriptive Name for the integration.

  5. Enter Project Keys separated by commas or select Fetch All Project.

  6. Click Continue.

    You’ll be redirected to the Atlassian authorization page.

  7. Review the requested permissions and click Accept to grant access.

Step 2: Configure Jira projects for JIT requests

After setting up the integration, associate your Jira projects with the cloud accounts they’ll track:

  1. In the PingOne Privilege admin console, go to Connections > Integrations.

  2. Find your Jira integration, and then click Manage.

    PingOne Privilege displays your available Jira projects.

  3. Select the desired Jira project in the list and click Manage.

  4. Associate one or more cloud accounts with this project.

    JIT requests for the selected accounts will now create issues in this Jira project.

  5. Click Update to save the configuration.

Jira task lifecycle

After configuration, the integration performs the following actions:

  • When a user creates a JIT request for a resource in a linked cloud account, a new task is created in the associated Jira project.

  • The Jira task description contains details about the requested resources, the access duration, and a link to the approval page in PingOne Privilege.

  • When the request is approved or denied in PingOne Privilege, the Jira task is automatically updated to reflect the new status (for example, moved to "Done").