PingID End User Guide

Approving a notification message

If you have the PingID mobile app running on your mobile device, you might be asked to approve a notification message that is sent to you mobile device so that you can securely access your resources.

Before you begin

Pair PingID mobile app with the relevant account, site, or app.

About this task

Animation showing authentication by tapping 'Approve'

The authentication process might vary slightly depending on your organization or third-party account’s configuration, as well as your mobile device operating system (OS) version and notification settings. Some devices might give you the option to approve a notification from the lock screen.

Steps

  1. Sign on to your account or device or access the application that requires authentication.

    Result:

    You’ll see the Authenticating window and an authentication notification request is sent to your mobile device.

    Authenticating screen, showing an authentication request has been sent to your phone, and the system is awaiting a response. The Change Device button is also shown.

  2. On your mobile device, approve the authentication notification message that asks if you are trying to sign on:

    Choose from:

    • If PingID mobile app is open, tap Yes.

      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to approve or deny the authentication request by selecting

    • If your phone is locked or PingID mobile app is closed, you might be able to authenticate from the lock screen. Long-tap the notification or swipe down, and then tap Yes.

      Screenshot of a mobile device locked screen showing a PingID notification indicating you have a new authentication message. A thumbnail image of a map is also visible

      Result:

      You’ll be notified of any next steps to complete authentication and otherwise your access is approved.

      A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved. The Close button is also visible, with a counter indicating the window will close automatically after 5 seconds, even if it is not explicitly selected.