Suspend journey progress

Suspending journeys lets you save a user’s progress through an authentication tree, and later resume from the same point.

Any input provided during the journey is saved when the authentication tree is suspended, and restored when the authentication tree is resumed. This lets the authentication tree continue after closing the browser, using a different browser, or even on a different device.

When suspending an authentication tree, you provide the user with a URL they must visit to resume their journey. That URL contains a unique identifier for retrieving the saved progress, and can only be used once. These URLs are sometimes referred to as magic links.

The Email Suspend node supports suspended journeys.

Typical use cases include passwordless authentication, and email verification during progressive profile completion.

The following example lets a user authenticate if they have forgotten their username:

After obtaining the user’s email address in the Attribute Collector node, the example tree attempts to identify the user. Then, the tree attempts to email the user, and suspends itself.

Note that both the True and False outcomes are mapped into the Email Suspend node to reduce potential data leakage. If the username is found, it is included in the email sent to the user, along with the link to use to resume the authentication tree.

When the user follows the link, the authentication tree resumes at the Inner Tree Evaluator node, which lets the user authenticate with their recovered username and credentials.