FedRAMP Solutions for Government User Guide

Service requests

For tasks you cannot complete yourself, submit a service request to the Support and Professional Services teams through the Support & Community page.

To access this page, navigate to the Ping Identity home page and select Support → Get Support. Click Sign On and enter your credentials to access your account.

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To ensure your request is processed as quickly as possible, follow the instructions provided for each type of request. Common service requests are categorized and listed below:

PingAccess service requests:

PingDirectory service requests:

PingFederate service requests:

Platform service requests:

If the type of request you want to submit is not listed, select Advanced/Other as your requested capability, provide a detailed description of your needs, and submit your request to the Support team.