Elevate admin
To request additional permissions for your administrators, such as managing certificates or users, submit a request through the service request form, accessible from the Support & Community page. You can also request that administrators receive full administration permissions, which will allow them to perform all administrative tasks.
Steps
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Complete the following fields:
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Subject: Enter a description of your request, including the action to be taken.
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Environment Type: Specify the type of environment affected by this request.
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Proposed Change Window: Specify the dates or times in which you want the work complete.
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From the Capability list, select PingFederate service requests → Elevate admin.
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In the Admin Name(s) field, provide the names of the administrators who you want to be granted the requested permissions.
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In the Permissions field, select all of the permissions that you want to grant to these administrators.
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Crypto Administration: Administrators can manage certificates.
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User Administration: Administrators can manage users.
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Full Administration: Administrators can perform all administrative tasks.
If you want administrators to be granted different permissions, submit separate requests for each. -
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Enter a description of your request in the Description field.
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If you are tracking your request within your organization, enter the tracking ID or ticket number associated with it in the Customer Tracking ID field.
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Click Save to submit your request.