PingDirectory

Unlocking user accounts

To unlock a user account without requiring a password reset, use the Delegated Admin application.

About this task

To require a password reset when unlocking a user, use the Reset Password or Set Password options in the Delegated Admin application.

To use Delegated Admin to unlock a user account without requiring a password reset:

Steps

  1. In the Delegated Admin application, go to Manage Users.

  2. In the Search box, enter the user ID of the user you need to unlock and press Enter.

  3. (Optional) Click the Expand icon to expand the user entry.

  4. Click the Locked toggle.

    Result:

    The toggle turns green and changes to Enabled.

Result

The user can access their account without resetting their password.